Privacy Policy

1. Information We Collect
We collect several types of information from and about users of our services:
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Personal Information: This includes information that can be used to identify you as an individual, such as:
Name
Contact information (email address, phone number)
Physical address Government identification number (Emirates ID or passport number)
Financial information (bank account details, if necessary)
Demographic information (age, gender, nationality)
Information about your property interests (desired location, property type, budget)
Usage Data: We may collect information about how you access and use our services, such as:
IP address
Browser type and device information
Pages you visit and searches you perform
Date and time of access
Information from Third Parties: We may also collect information about you from third parties, such as:
Public records (e.g., property listings)
Real estate brokers we work with
Other entities within the UAE with your consent

2. How We Use Your Information
We use the information we collect for the following purposes:
To provide, operate, and maintain our real estate services
To fulfill your requests, such as sending property listings or scheduling viewings
To process your application to buy, sell, or rent a property
To communicate with you about our services, including promotions and offers
To personalize your experience on our website or mobile application
To analyze and improve our services
To comply with legal and regulatory requirements

3. Legal Basis for Processing
We process your personal information based on the following legal grounds:
Consent: In some cases, we will ask for your explicit consent to process your personal information.
Contract: We may need to process your information to fulfill a contract with you, such as providing real estate services.
Legitimate Interests: We may use your information for our legitimate interests, such as improving our services or marketing our agency. However, we will only do so where your interests and rights do not override these legitimate interests.
Legal Obligations: We may be required to disclose your information to comply with a legal obligation or court order.

4. Sharing Your Information
We may share your personal information with the following third parties:
Real estate brokers we work with to facilitate transactions
Service providers who help us operate our business, such as website hosting and marketing companies
Government authorities as required by law
Third parties with your consent
We will take reasonable steps to ensure that any third-party recipient of your information is bound by obligations to protect your data privacy.

5. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure, so we cannot guarantee absolute security.

6. Data Retention
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We will retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights
You have certain rights regarding your personal information, including:
The right to access your personal information
The right to rectify inaccurate information
The right to request erasure of your information
The right to restrict processing of your information
The right to object to processing of your information
The right to data portability
To exercise any of these rights, you can contact us using the contact information below.

8. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. We will take steps to remove the information from our systems.

9. International Transfers
Your personal information may be transferred to and processed in countries outside of the UAE, where data protection laws may be less stringent. We will take steps to ensure that your information is treated securely and in accordance with this Privacy Policy.

10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website or mobile application

11. Contact Us
If you have any questions about this Privacy Policy or your privacy rights, please contact us by email at hello@novviproperties.com
Novvi Properties, Al Quoz, Dubai, United Arab Emirates

12. Complaint Process
If you have a complaint about how we handle your personal information, you can contact us using the information above. You may also have the right to lodge a complaint with a data protection supervisory authority in the UAE.

13. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates.

14. Additional Information for Dubai
In accordance with the UAE Personal Data Protection Law (Federal Law No. 11 of 2012), we provide the following additional information:
We are registered with the Dubai Data Security Authority (DDSA) as a data controller.
You have the right to appoint a data protection representative to act on your behalf.
You can request a copy of our data retention policy.
We recommend that you periodically review this Privacy Policy for the latest information on our privacy practices.